Return & Exchange Policy
At Supply Toronto Inc., we take pride in offering high-quality products, including bathroom vanities, faucets, mirrors, and towel bar sets. Every item is carefully inspected before shipment to ensure it meets our stringent quality standards. To maintain the highest level of customer satisfaction, please review our return policy below.
Non-Returnable Products
Due to the nature of our products and the rigorous quality checks we implement before shipping, all sales are final. We do not accept returns or exchanges for any of the following:
- Vanities
- Faucets
- LED mirrors
- Towel bar sets
Sale Items – Final Sale
Please note that all items purchased on sale are final sale and are not eligible for return, exchange, or refund. Be sure to carefully review the product specifications before purchasing sale items.
Exceptions for Damaged or Defective Items
While returns are generally not allowed, we understand that rare issues may occur during shipping. If your product arrives damaged or defective, we offer the following solution:
- Damaged During Shipping: If you receive an item that has been damaged in transit, you must report the damage within 48 hours of delivery. Please provide clear photos of the damaged product and packaging, along with your order number, by emailing our customer service team at [email protected]
- Defective Product: If a product has a manufacturing defect, we will work with you to resolve the issue promptly.
Depending on the nature of the defect, we may offer:Replacement of the defective part or full product
Repair assistance if applicable
Partial refund or credit as a form of compensation, when appropriate.
Please note: Damage claims submitted after 48 hours or without proper documentation may not be eligible for replacement.
How to Report a Problem
To report a damaged or defective product, please:
- Take photos of the item and the packaging.
- Include your order number and a detailed description of the issue.
- Email us at [email protected] within 48 hours of delivery.
Our team will review your claim and respond within 2-3 business days.
Quality Assurance
We stand by the quality of our products. Each item is thoroughly inspected before it leaves our facility. In the unlikely event of a defect or damage, we are here to assist you and ensure your satisfaction.
